{"id":9277,"date":"2023-07-31T16:05:06","date_gmt":"2023-07-31T14:05:06","guid":{"rendered":"https:\/\/creditsuite.eu\/support\/"},"modified":"2025-07-08T10:59:28","modified_gmt":"2025-07-08T08:59:28","slug":"support","status":"publish","type":"page","link":"https:\/\/creditsuite.eu\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<section class=\"l-section wpb_row height_small color_alternate with_shape\"><div class=\"l-section-shape type_triangle-2 pos_bottom\" style=\"height:6vh;\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 64 8\" preserveAspectRatio=\"none\" width=\"100%\" height=\"100%\">\r\n\t<path fill=\"currentColor\" d=\"M64 8 L0 8 L0 0 L48 7.9 L64 0 Z\"\/>\r\n<\/svg><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_1 mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:0rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h1 class=\"w-text us_custom_eb849559\"><span class=\"w-text-h\"><span class=\"w-text-value\">Support<\/span><\/span><\/h1><div class=\"w-iconbox iconpos_top style_default color_custom align_center no_text no_title\"><div class=\"w-iconbox-icon\" style=\"font-size:3rem;--icon-color:#ffffff;\"><i class=\"far fa-chevron-down\"><\/i><\/div><div class=\"w-iconbox-meta\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container us_custom_b6355cd2 us_animate_this\"><div class=\"vc_column-inner\"><h1 class=\"w-text us_custom_8f384d20 us_animate_this\"><span class=\"w-text-h\"><span class=\"w-text-value\">Do you need help?<\/span><\/span><\/h1><div class=\"w-text us_custom_9e35ee28 us_animate_this\"><span class=\"w-text-h\"><span class=\"w-text-value\">We provide you with ongoing assistance and support so that you get the most value from CreditSuite<\/span><\/span><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_3 laptops-cols_inherit tablets-cols_1 mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:20px;\"><div class=\"wpb_column vc_column_container us_custom_ccab9c7e us_animate_this has_bg_color\"><div class=\"vc_column-inner\"><div class=\"w-iconbox iconpos_top style_default color_primary align_left\"><div class=\"w-iconbox-icon\" style=\"font-size:2.5rem;\"><i class=\"fas fa-book\"><\/i><\/div><div class=\"w-iconbox-meta\"><h3 class=\"w-iconbox-title\">Documents &amp; webinars<\/h3><div class=\"w-iconbox-text\"><p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\">Want to learn more about how <strong>CreditSuite<\/strong> works? Discover our <a href=\"#\"><br \/>\n  <strong>free resources<\/strong><br \/>\n<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container us_custom_ccab9c7e us_animate_this has_bg_color\"><div class=\"vc_column-inner\"><div class=\"w-iconbox iconpos_top style_default color_primary align_left\"><div class=\"w-iconbox-icon\" style=\"font-size:2.5rem;\"><i class=\"fas fa-paper-plane\"><\/i><\/div><div class=\"w-iconbox-meta\"><h3 class=\"w-iconbox-title\">Email<\/h3><div class=\"w-iconbox-text\"><p>Do you have any questions? Please feel free to contact us.  <strong><a href=\"mailto:team@creditsuite.it\">Contact us<\/a><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container us_custom_ccab9c7e us_animate_this has_bg_color\"><div class=\"vc_column-inner\"><div class=\"w-iconbox iconpos_top style_default color_primary align_left\"><div class=\"w-iconbox-icon\" style=\"font-size:2.5rem;\"><i class=\"fas fa-comments\"><\/i><\/div><div class=\"w-iconbox-meta\"><h3 class=\"w-iconbox-title\">Request demo<\/h3><div class=\"w-iconbox-text\"><div class=\"w-text us_custom_4f0d8896\"><span class=\"w-text-h\"><span class=\"w-text-value\">DEMO MEETING &#8211; How to have all the tools to govern credit 360\u00b0.<strong> <a href=\"https:\/\/creditsuite.eu\/en\/request-demo\/\">Request it HERE<\/a><\/strong><\/span><\/span><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_ca547909 us_animate_this\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: center;\"><strong>Our locations<\/strong><\/h2>\n<\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"w-tabs us_custom_60e9caca us_animate_this layout_hor style_radio2 switch_click toggle_style_1 remove_indents\" style=\"--sections-title-size:1.2rem;\" data-accordion-at-width=\"1024\"><div class=\"w-tabs-list items_3 align_justify\" style=\"font-family:var(--h1-font-family);font-weight:600;\"><div class=\"w-tabs-list-h\"><button class=\"w-tabs-item active\" aria-controls=\"content-n8f9\" aria-expanded=\"false\"><span class=\"w-tabs-item-title\">Milan<\/span><\/button><button class=\"w-tabs-item\" aria-controls=\"content-b1cf\" aria-expanded=\"false\"><span class=\"w-tabs-item-title\">Catania<\/span><\/button><button class=\"w-tabs-item\" aria-controls=\"content-nabf\" aria-expanded=\"false\"><span class=\"w-tabs-item-title\">Abano terme<\/span><\/button><\/div><\/div><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section active\" id=\"n8f9\"><button class=\"w-tabs-section-header active\" aria-controls=\"content-n8f9\" aria-expanded=\"true\"><h4 class=\"w-tabs-section-title\">Milan<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-n8f9\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"g-cols wpb_row via_grid cols_3 laptops-cols_2 tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-text\"><span class=\"w-text-h\"><span class=\"w-text-value\">Email<\/span><\/span><\/div><div class=\"w-text us_custom_9de87d4e\"><a href=\"mailto:info@digitalsuite.eu\" class=\"w-text-h\"><span class=\"w-text-value\">info@digitalsuite.eu<\/span><\/a><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-text\"><span class=\"w-text-h\"><span class=\"w-text-value\">Address<\/span><\/span><\/div><div class=\"w-text us_custom_9de87d4e\"><span class=\"w-text-h\"><span class=\"w-text-value\">via luigi razza 8 milan<\/span><\/span><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"w-map provider_osm\" id=\"us_map_1\"><div class=\"w-map-inner\"><div class=\"w-map-json\" onclick='return {&quot;address&quot;:&quot;via luigi razza 8 milan&quot;,&quot;disableDragging&quot;:1,&quot;disableZoom&quot;:1,&quot;hideControls&quot;:0,&quot;zoom&quot;:14,&quot;markers&quot;:[{&quot;address&quot;:&quot;via luigi razza 8 milan&quot;,&quot;html&quot;:&quot;&lt;h6&gt;Hey, you can find us here!&lt;\\\/h6&gt;&quot;,&quot;infowindow&quot;:0}],&quot;style&quot;:&quot;https:\\\/\\\/{s}.basemaps.cartocdn.com\\\/light_all\\\/{z}\\\/{x}\\\/{y}{r}.png&quot;}'><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"b1cf\"><button class=\"w-tabs-section-header\" aria-controls=\"content-b1cf\" aria-expanded=\"false\"><h4 class=\"w-tabs-section-title\">Catania<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-b1cf\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"g-cols wpb_row via_grid cols_3 laptops-cols_2 tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-text\"><span class=\"w-text-h\"><span class=\"w-text-value\">Email<\/span><\/span><\/div><div class=\"w-text us_custom_9de87d4e\"><a href=\"mailto:info@digitalsuite.eu\" class=\"w-text-h\"><span class=\"w-text-value\">info@digitalsuite.eu<\/span><\/a><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-text\"><span class=\"w-text-h\"><span class=\"w-text-value\">Address<\/span><\/span><\/div><div class=\"w-text us_custom_9de87d4e\"><span class=\"w-text-h\"><span class=\"w-text-value\">Str. VIII Industrial Zone, 5 95121 Catania<\/span><\/span><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"w-map provider_osm\" id=\"us_map_2\"><div class=\"w-map-inner\"><div class=\"w-map-json\" onclick='return {&quot;address&quot;:&quot;road eighth industrial zone 5 catania&quot;,&quot;disableDragging&quot;:1,&quot;disableZoom&quot;:1,&quot;hideControls&quot;:0,&quot;zoom&quot;:14,&quot;markers&quot;:[{&quot;address&quot;:&quot;road eighth industrial zone 5 catania&quot;,&quot;html&quot;:&quot;&lt;h6&gt;Hey, you can find us here!&lt;\\\/h6&gt;&quot;,&quot;infowindow&quot;:0}],&quot;style&quot;:&quot;https:\\\/\\\/{s}.basemaps.cartocdn.com\\\/light_all\\\/{z}\\\/{x}\\\/{y}{r}.png&quot;}'><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"nabf\"><button class=\"w-tabs-section-header\" aria-controls=\"content-nabf\" aria-expanded=\"false\"><h4 class=\"w-tabs-section-title\">Abano terme<\/h4><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-nabf\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"g-cols wpb_row via_grid cols_3 laptops-cols_2 tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-text\"><span class=\"w-text-h\"><span class=\"w-text-value\">Email<\/span><\/span><\/div><div class=\"w-text us_custom_9de87d4e\"><a href=\"mailto:info@digitalsuite.eu\" class=\"w-text-h\"><span class=\"w-text-value\">info@digitalsuite.eu<\/span><\/a><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-text\"><span class=\"w-text-h\"><span class=\"w-text-value\">Address<\/span><\/span><\/div><div class=\"w-text us_custom_9de87d4e\"><span class=\"w-text-h\"><span class=\"w-text-value\">Alessandro Volta Street, 7<\/span><\/span><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"w-map provider_osm\" id=\"us_map_3\"><div class=\"w-map-inner\"><div class=\"w-map-json\" onclick='return {&quot;address&quot;:&quot;Via Alessandro Volta, 7 abano terme&quot;,&quot;disableDragging&quot;:1,&quot;disableZoom&quot;:1,&quot;hideControls&quot;:0,&quot;zoom&quot;:14,&quot;markers&quot;:[{&quot;address&quot;:&quot;Via Alessandro Volta, 7 abano terme&quot;,&quot;html&quot;:&quot;&lt;h6&gt;Hey, you can find us here!&lt;\\\/h6&gt;&quot;,&quot;infowindow&quot;:0}],&quot;style&quot;:&quot;https:\\\/\\\/{s}.basemaps.cartocdn.com\\\/light_all\\\/{z}\\\/{x}\\\/{y}{r}.png&quot;}'><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_d85fca8a height_custom\"><div class=\"l-section-overlay\" style=\"background:#f5f5f5\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_4 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3.5rem;\"><div class=\"wpb_column vc_column_container us_custom_fe15326a us_animate_this\"><div class=\"vc_column-inner\"><h3 class=\"w-text\"><span class=\"w-text-h\"><span class=\"w-text-value\">Social media<\/span><\/span><\/h3><div class=\"w-socials us_custom_d3e56dbc has_text_color color_text shape_none\" style=\"--gap:0.6em;\"><div class=\"w-socials-list\"><div class=\"w-socials-item linkedin\"><a target=\"_blank\" rel=\"nofollow noopener\" href=\"https:\/\/www.linkedin.com\/showcase\/creditsuite-italia\/\" class=\"w-socials-item-link\" aria-label=\"LinkedIn\"><span class=\"w-socials-item-link-hover\"><\/span><i class=\"fab fa-linkedin\"><\/i><\/a><div class=\"w-socials-item-popup\"><span>LinkedIn<\/span><\/div><\/div><div class=\"w-socials-item youtube\"><a target=\"_blank\" rel=\"nofollow noopener\" href=\"https:\/\/youtube.com\/@digitalsuite\" class=\"w-socials-item-link\" aria-label=\"YouTube\"><span class=\"w-socials-item-link-hover\"><\/span><i class=\"fab fa-youtube\"><\/i><\/a><div class=\"w-socials-item-popup\"><span>YouTube<\/span><\/div><\/div><div class=\"w-socials-item twitter\"><a target=\"_blank\" rel=\"nofollow noopener\" href=\"https:\/\/twitter.com\/Digitalsuiteit\" class=\"w-socials-item-link\" aria-label=\"X\"><span class=\"w-socials-item-link-hover\"><\/span><i class=\"fab fa-x-twitter\"><svg style=\"width:1em; margin-bottom:-.1em;\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" role=\"presentation\"><path fill=\"currentColor\" d=\"M389.2 48h70.6L305.6 224.2 487 464H345L233.7 318.6 106.5 464H35.8L200.7 275.5 26.8 48H172.4L272.9 180.9 389.2 48zM364.4 421.8h39.1L151.1 88h-42L364.4 421.8z\"\/><\/svg><\/i><\/a><div class=\"w-socials-item-popup\"><span>X<\/span><\/div><\/div><div class=\"w-socials-item pinterest\"><a target=\"_blank\" rel=\"nofollow noopener\" href=\"https:\/\/www.pinterest.it\/digitalsuiteitalia\/\" class=\"w-socials-item-link\" aria-label=\"Pinterest\"><span class=\"w-socials-item-link-hover\"><\/span><i class=\"fab fa-pinterest\"><\/i><\/a><div class=\"w-socials-item-popup\"><span>Pinterest<\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container us_custom_fe15326a us_animate_this\"><div class=\"vc_column-inner\"><h3 class=\"w-text\"><span class=\"w-text-h\"><span class=\"w-text-value\">Email<\/span><\/span><\/h3><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>info@creditsuite.it<\/p>\n<p>team@creditsuite.it<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container us_custom_fe15326a us_animate_this\"><div class=\"vc_column-inner\"><h3 class=\"w-text\"><span class=\"w-text-h\"><span class=\"w-text-value\">Schedules<\/span><\/span><\/h3><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Monday &#8211; Friday 8:00 a.m. &#8211; 6:00 p.m. Saturday and Sunday closed<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container us_custom_fe15326a us_animate_this\"><div class=\"vc_column-inner\"><h3 class=\"w-text\"><span class=\"w-text-h\"><span class=\"w-text-value\">Press &amp; Media<\/span><\/span><\/h3><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>marketing@digitalsuite.eu<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_81dbcac1 height_custom\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h2 class=\"w-text us_custom_eb849559\"><span class=\"w-text-h\"><span class=\"w-text-value\">FAQ<\/span><\/span><\/h2><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_3-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-tabs accordion type_togglable toggle_style_1 has_scrolling remove_indents\" style=\"--sections-title-size:1.4rem;--sections-gap:0.5rem;\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"zf5f\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-zf5f\" aria-expanded=\"false\"><i class=\"fas fa-question-circle\"><\/i><h3 class=\"w-tabs-section-title\" itemprop=\"name\">How long does it take to get CreditSuite up and running ?<\/h3><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-zf5f\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span data-contrast=\"auto\">From kick off, with the adoption of a preconfigured vertical, the time to put into production is about 2 months.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">Much depends on the timing of data integration, but offering integrative standards makes it easy.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"r1ad\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-r1ad\" aria-expanded=\"false\"><i class=\"fas fa-question-circle\"><\/i><h3 class=\"w-tabs-section-title\" itemprop=\"name\">Is there dedicated support in the first few weeks of CreditSuite adoption?<\/h3><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-r1ad\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span class=\"TextRun SCXW198558665 BCX9\" lang=\"IT-IT\" data-contrast=\"auto\" xml:lang=\"IT-IT\"><span class=\"NormalTextRun SCXW198558665 BCX9\" data-ccp-parastyle=\"Normal (Web)\">For 2 months after commissioning, the customer has a dedicated service with training activities on operational actions in order to provide the necessary confidence to use and exploit the full potential of <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW198558665 BCX9\" data-ccp-parastyle=\"Normal (Web)\">C<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW198558665 BCX9\" data-ccp-parastyle=\"Normal (Web)\">redit<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW198558665 BCX9\" data-ccp-parastyle=\"Normal (Web)\">S<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW198558665 BCX9\" data-ccp-parastyle=\"Normal (Web)\">uite<\/span><span class=\"NormalTextRun SCXW198558665 BCX9\" data-ccp-parastyle=\"Normal (Web)\">.<\/span><\/span><span class=\"EOP SCXW198558665 BCX9\" data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"k394\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-k394\" aria-expanded=\"false\"><i class=\"fas fa-question-circle\"><\/i><h3 class=\"w-tabs-section-title\" itemprop=\"name\">What support services do you provide?<\/h3><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-k394\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span data-contrast=\"auto\">Having adopted the solution, the customer has a tailor-made service to be supported in operational activities.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">The basic service provides dedicated support, from 9 a.m. to 6 p.m., Monday through Friday, excluding holidays.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">The service can be activated by opening a call that will allow our specialists to respond to needs.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">There is also the possibility of customizing this support by configuring assistance based on actual needs.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"l50b\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-l50b\" aria-expanded=\"false\"><i class=\"fas fa-question-circle\"><\/i><h3 class=\"w-tabs-section-title\" itemprop=\"name\">Can external users and\/or other companies use the platform ?<\/h3><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-l50b\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span data-contrast=\"auto\">You can create second-level users, either for employees of your own firm or for vendor firms, by selecting the functions they are enabled for.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">A concrete example is law firms that can benefit from CreditSuite&#8217;s potential for generating deeds and act immediately on behalf of the client.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container type_sticky\"><div 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